We recently switched cell phone providers from TMobile to Cingular. I have an unlocked GSM phone which can be used with either TMobile or Cingular. I was having some problems with it, it was giving me a message that said I need to called customer care.
So I called Customer Care this afternoon, and they said 'The SIM card needs to be replaced, go into a company store, right near your house, and they'll replace it for free, no problem it will solve the issue.'
So I go to the company store after work. A woman asks how she can help me, I show her the message I'm getting and explain to her what Customer Care has said. She says 'Is this phone unlocked?' I replied yes. She said 'Well, it's a problem withe prongs that hold your SIM card in.'.
She then proceeds to hand me back my phone and while I am standing there, starts talking to her co-worker about a cruise she is thinking about taking.
Needless to say, I'm a bit flumoxed at this point. My phone will work for making calls, but if I get a voicemail, or a text message, I get this error message. I've followed the instructions of customer care, and am treated rudely (IMO) because my phone is not a Cingular branded phone, it's a unlocked phone.
So I leave the company store. I go back to the place that I purchase the contract for three lines of service. The guy looks at the problem, looks at the phone, swaps the SIM card out and voila! It works.
I mention the issue I had at the company store. He asks me if it was a woman, I respond yes. He said 'Yes, we get a lot of complaints about her, her customers come to us because she's so rude to them'.
I'm flabbergasted at this point. This is NOT how customer service should be at a company store, in my opinion.....nor should it be tolerated... Oh well.
FWIW, if you need Cingular care, go to the Cingular store on 196th and Highway 99 in Lynnwood, Washington. Talk to Glen or the other guy working there. Avoid the company store near the Alderwood Mall by Michaels....you won't be sorry if you avoid them.