Crappy Customer service at MilesKimball.com

I purchased an early Christmas present at the end of September for my wife (yes, I know, I started shopping early).  I ordered it from MilesKimball.com on the 26th of September. 

 

It’s now the 20th of October.

I never received the product.  I figured that it was slow shipping, as it was an inexpensive product (a Santa+Mrs Claus Salt and Pepper Shaker set), and I didn’t pay extra for fast shipping.

But I figured a month was long enough, so I called MilesKimball.com today and the nice lady on the end of the phone said:

“What is your name and Zip Code”

I gave them to her

She verified some information, and then said

“We cancelled that order, we stopped shipping that product.  We won’t charge you for it.”

Wow.  They won’t charge me for a product they didn’t ship to me.  How nice.

Nor did they have the decency to contact me via email or phone to let me know it would NEVER SHIP.

That’s crappy customer service, in my opinion.

MilesKimball.com customers, beware.

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